Terms & Conditions

1. Our Services

Smart Home Dubai provides smart home technology and installation solutions, including:

• Smart Thermostat Installation
• Smart Doorbell Installation
• Smart Lock Installation
• Security Camera Installation
• Smart Home Consultation
• Smart Home Setup and Configuration
• Related Technical Support

Services may vary depending on the property, product availability, technical requirements, and customer requirements.

2. Service Enquiries & Quotations

Information submitted through our website is considered a service enquiry and does not automatically constitute a confirmed booking.

A quotation may be provided after reviewing your requirements and, where necessary, conducting a site assessment.

Prices may vary depending on:

• Product selection
• Installation requirements
• Property conditions
• Number of devices
• Additional materials
• Configuration requirements
• Other technical considerations

3. Installation

Our technicians will carry out installation according to the agreed scope of work.

Customers are responsible for providing reasonable access to the property and ensuring that any required permissions or approvals from landlords, building management, or property authorities have been obtained where applicable.

4. Smart Home Products

Smart home products may depend on:

• Internet connectivity
• Wi-Fi availability
• Mobile applications
• Manufacturer platforms
• Compatible devices
• Power supply
• Third-party services

Smart Home Dubai is not responsible for interruptions caused by internet providers, manufacturer platforms, third-party applications, or circumstances outside our reasonable control.

5. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact and property information
• Providing safe access to the installation location
• Informing our team about relevant property restrictions
• Maintaining required internet and power connections
• Following manufacturer and technician instructions
• Keeping login credentials and access information secure

6. Payments

Payment terms will depend on the quotation, service, product, and agreed arrangement.

Any applicable advance payment, product payment, installation charge, or remaining balance will be communicated before or during the booking process.

7. Cancellation & Rescheduling

Customers should contact us as early as possible if they need to cancel or reschedule an appointment.

Cancellation, rescheduling, refund, or product-return conditions may vary depending on the service, product, procurement status, and agreed quotation.

8. Warranty

Where applicable, products may be covered by the manufacturer’s warranty according to the manufacturer’s terms and conditions.

Installation workmanship may be subject to the warranty terms communicated in the relevant quotation or service agreement.

Warranty coverage does not necessarily include damage caused by misuse, unauthorized modification, physical damage, electrical issues, water damage, or circumstances outside normal use.

9. Limitation of Liability

Smart Home Dubai and Upkeep Building Maintenance LLC will take reasonable care when providing services.

However, we are not responsible for losses or interruptions caused by circumstances beyond our reasonable control, including internet failures, power outages, third-party platforms, manufacturer faults, unauthorized modifications, or misuse of installed equipment.

10. Third-Party Products & Platforms

Some smart home systems depend on third-party manufacturers, applications, cloud platforms, or services.

The availability and functionality of such third-party services may change independently of Smart Home Dubai.

11. Website Content

We make reasonable efforts to keep the information on our website accurate and up to date.

However, product specifications, availability, features, prices, service availability, and other information may change without prior notice.

12. Intellectual Property

All website content, including text, graphics, logos, images, design elements, and branding, is protected by applicable intellectual property laws unless otherwise stated.

You may not reproduce, copy, modify, distribute, or commercially use our website content without prior written permission.

13. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect and handle personal information.

14. Changes to These Terms

We reserve the right to update these Terms & Conditions when necessary.

Updated terms will be published on this page and will become effective from the date of publication unless otherwise stated.

15. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of the United Arab Emirates.

Any disputes shall be handled in accordance with the applicable jurisdiction and laws governing the company and its services.

16. Contact Us

For questions regarding these Terms & Conditions, services, bookings, or support, please contact:

Smart Home Dubai
A Division of Upkeep Building Maintenance LLC

Email: info@smarthomedubai.net
Phone: +971 52 699 8352

Areas We Serve: Dubai | Sharjah | Abu Dhabi